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Terms & Conditions

Our Newsletter


Terms & Conditions

It is our intent at Dependable Business Products, Inc. to make your purchasing experience a very positive one.  We strive to provide the very best in product quality, customer service and ease of ordering.  We try to always provide useful and accurate information, keeping up with the many changes in technology and software. We have been providing business form solutions since 1981and look forward to working with your organization.


SECURING OF ORDERS: 
In order to process your order, all orders must be secured with a credit card (Visa, MasterCard or American Express), unless open credit has been established with Dependable Business Products, Inc. Please speak to customer service at Dependable Business Products, Inc. to establish open credit.
 
TERMS & CONDITIONS ON OPEN ACCOUNT CUSTOMERS:
PARTIES HEREBY AGREE THAT ALL PURCHASES MADE ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
1. The purchaser hereby agrees that all amounts due for goods and services purchased from Dependable Business Products, Inc. are payable at P.O. Box 957, Morton ,Illinois 61550 within 30 days of Invoice date.
2. The purchaser hereby agrees to pay Service Charges on accounts over 30 days of Invoice date. These Service Charges will accrue at the rate of 2.0% PER MONTH (24% PER ANNUM).
3. The purchaser agrees to pay, in the event the account becomes delinquent and is turned over to an attorney for collection, reasonable attorney's fees plus all court and attendant collection costs. These fees will also include the cost of travel (air fares, car rentals), lodging, meals, etc. to collect or file any court motions required in the collection process.
4. The purchaser also agrees to waive any rights afforded under bankruptcy laws in their state or states for protection in cases of nonpayment. The principle officers/owners stand responsible in full for all debts owed to Dependable Business Products, Inc. without reservation or argument.
5. Failure to pay in a timely manner may result in a report being filed with Experian, Trans Union, Equifax, and other credit reporting agencies. This report may automatically be executed at 61 days from Invoice date if payment has not been received at Dependable Business Products, Inc., P.O. Box 957, Morton, IL 61550. Payment arrangement may be made to satisfy the demand and avert this process by paying with a Master card or Visa card before that date. Late payment fees will be applied.
6. The parties hereby acknowledge that the goods and/or services purchased from Dependable Business Products, Inc. are not payable in installments, but are payable in full as stated herein (Invoiced).
7. All Purchase Orders submitted must meet Dependable Business Products Inc, Terms and Conditions for purchase and payment terms. Purchaser agrees to comply strictly with Dependable Business Products, Inc Terms and Conditions and not try to insert their own terms and conditions for purchase. 
8. New orders are subject to review if account is beyond terms or there is a history of late payment.

CHECKING ORDER STATUS: 
When calling (800-747-7210) to inquire on the status of your order, please have the following information:
(a) Your company name and ZIP code and phone number.
(b) The imprint name as it appears on the product being ordered.
(c) Purchase order number if you assigned one to the order.
(d) Account number if you have an Open Credit Account with us.

CREDIT MEMO POLICY: 
Credit memos will be issued within 30 days of initial credit communications at a value not to exceed the original invoice amount and applying the specific policies outlined below. PLEASE OPEN PACKAGES IMMEDIATELY UPON RECEIPT TO VERIFY CORRECTNESS OF YOUR ORDER.
** Request for credit must be made within 60 days of the invoice date.
PACKAGE GOODS RETURN POLICY:  
Dependable Business Products, Inc. will accept the return of non-imprinted package goods if the following conditions are met:
(a) Prior permission must be obtained before returning items. If returned without permission, the returned goods will not be accepted. Call (800) 747-7210 for an authorization to return goods with an explanation of the problem causing the return request.
(b) The Products must be returned within 60 days of invoice date.
(c) The product being returned must be the current version and not obsolete inventory
(d) Packages being returned must be accompanied by a copy of the original invoice or the original invoice number.
(e) Packages must be in resalable condition (unmarked/unbroken packages). If not, the items will not be acceptable and the invoice will stand as due in full.
(f) Dependable Business Products, Inc. will issue credit based upon the original invoice amount for the resalable quantity (excluding freight cost, unless it was an error on the part of Dependable Business Products, Inc.).
(g) A restocking fee of 20%will be assessed for all goods returned, unless the return is due to an error on the part of Dependable Business Products, Inc.
(h) All package goods must be returned to the plant of origin before credit will be issued. Dependable Business Products, Inc. sales consultants will not pick up, issue credit, and/or return package goods for you. You are responsible for the return cost of freight on the items being returned and the restocking fee.

MERCHANDISE NOT RECEIVED:
(a) All claims for missing undelivered merchandise must be made within ten (10) days of the invoice date. Call (800) 747-7210 
(b) Dependable Business Products, Inc. will initiate an inquiry regarding the merchandise with the carrier immediately.
(c) The customer will be notified of the results of the tracer within 24 hours if possible. This will include the date and the name of the individual who signed for the shipment. If a written tracer is requested, allow up to two weeks for the processing by the Center.
(d) If the customer request a replacement of the order prior to receiving the results of the tracer, the customer is liable for all orders received.
(e) Partial receipt of an order will be verified by weighing a duplicate of the order and cross checking the weight on the original shipper. If the actual weight is short, additional items will be shipped. Note: Be sure that you have not requested a partial early shipment of your order to satisfy your own requirements. Example: Ordered 1,000 with 250 to be shipped Next Day.

BILLING ERRORS:
We will credit and re-bill the customer within one (1) week of the notification of the error.

FREIGHT CHARGES:
Freight is calculated on each product item ordered with freight being based upon the weight of the product ordered. When multiple items are ordered at the same time, they may not ship together since they may be printed in different locations and at different times. 
Transportation: Unless the customer gives special instruction, Dependable Business Products, Inc. will use its best judgment in selecting shipping route and carrier. Orders given to a common carrier by Dependable Business Products, Inc., constitutes delivery, transfer of title, and possession to the buyer. Inside delivery must be indicated at the time of order entry.
Dates: Delivery of shipping dates is not guaranteed. Commercially reasonable efforts will always be made to accommodate customer's requested delivery date. Missing a delivery date does not permit cancellation of an order or refusal of delivered products.
Transfer of Title and Possession: Delivery to the carrier constitutes delivery and transfer of title and possession to the customer. Dependable Business Products, Inc. products are carefully inspected prior to leaving our plant in good condition and in approved containers. Any claim for damaged, lost or delayed shipment must originate with the consignee and must be filed against the carrier making delivery. Signing carrier paperwork at the time of delivery indicates acceptance of the shipment. Dependable Business Products, Inc. personnel will be glad to assist our customer if a problem should occur.
Claims: No claims for shortage will be honored by Dependable Business Products, Inc. more than ten (10) days after the goods are received by the customer. Check your order upon arrival and contact us immediately if there is a problem at (800) 747-7210 

OVER/UNDER RUN SHIPMENT:
Non-Standard imprinted orders are subject to a maximum of plus or minus 10% of the quantity ordered. Exact quantities shipped will be billed. This is necessary to conserve vital materials and avoid inordinate waste. Any deviation from this practice must be clearly stated on the customer's order in Special Remarks and accepted by Dependable Business Products, Inc. If the order involved special materials, which may be shipped to our manufacturing plant, and those materials arrive short of what is needed, Dependable Business Products, Inc. is not liable to make-up the deviation below 10%. Normal printing industry trade customs as adopted by the Printing Industries of America will prevail except where modified above. If you will not accept the 10% over/under run quantities and will only accept exact quantities ordered, then there may be a up charge on the order.

LIABILITY:
Dependable Business Products, Inc. is not responsible for errors due to the customer's provision of incorrect or incomplete information when submitting the order. The customer is responsible to insure that they have correctly chosen and included all correct options, colors, logos, imprint, and banking information. Dependable Business Products, Inc. is not responsible for imprint mistakes due to the lack of due diligence on the part of the customer in supplying and specifying the correct imprint information, placing, typestyles, spelling, logo, numbering, special wording, banking, or other information that the customer should have supplied with the order.
Dependable Business Products, Inc. liability for errors due to our mistakes is limited to the replacement of the item by the plant or credit for the items invoiced.  Dependable Business Products, Inc. cannot be responsible for any consequential cost incurred.
Custom orders tailored to the customer specifications are the responsibility of the customer to protect themselves and Dependable Business Products, Inc. against violations of existing patents, copyrights, and personal rights. All customer property on Dependable Business Products, Inc. premises is held at the customer's risk. The customer is solely responsible and financially liable for all cost associated with infringement of patent, copyrights, and other personal rights.

ORDER ACCEPTANCE, CANCELLATIONS AND CHARGES:
(a) All orders, pricing and delivery dates are subject to acceptance by Dependable Business Products, Inc.  Dependable Business Products, Inc. reserves the right to accept or reject any order.
(b) All changes to an order should be in writing or faxed when applicable. Verbal instructions must be confirmed in writing or fax in order to avoid misunderstandings. Fax to (309) 263-4004. Mail to: P.O. Box 957, Morton, IL  61550

WARRANTY:
All products from Dependable Business Products, Inc. are warranted to be free from defects in material and workmanship.
(a) Our commitment is to provide our customers with superior quality products. 
(b) All quality complaints/return requests should be addressed to Customer Service at (800) 747-7210.
(c  Dependable Business Products, Inc. is not responsible for imprint mistakes due to the lack of due diligence on the part of the customer in supplying and specifying the correct imprint information, placing, typestyles, spelling, logo, numbering, special wording, banking, or other information that the customer should have supplied with the order.

TRADE CUSTOMS:
Dependable Business Products, Inc. adheres to normal printing industry trade customs.